ASP.NET Web Hosting Pre-Sales FAQ
M2-SERVER AND SERVICES OFFERED
Where is m2-server
and its servers located
?
Since m2-server's servers are located
in Miami, is my business at risk due to a Hurricane?
What uptime can I expect and is there any service
guarantee?
HOSTING FEATURES
Can I host more than one independent
website?
What are the different methods I can pay through?
How long does it take for my account to be activated?
For hosting my site with m2-server,
am I required to transfer my domain to m2-server?
Can I test my website before changing Domain Name
Server(DNS) setting to m2-server?
What is Summary Disk Space?
How much Mail Box and SQL Quota do I get in each Hosting
Plan?
How can I send/receive and view my e-mail?
Can I get additional FTP accounts with my Hosting Plan?
If my database or websites files get corrupt, can
you restore it from a backup?
After I sign-up, can I change my billing period and
is there any discount?
How can I buy more add-ons once I've signed up for
my account?
If my bussiness expands can I upgrade automatically
to a higher Hosting Plan?
Can I customize the available Chat/Guestbook/Forum scripts?
What is HSphere?
How can I send/receive my emails?
If my database or websites files get corrupt, can you restore it from a backup?
How do I cancel my Account?
Where is m2-server and its servers located?
m2-server is based in Maribor, Slovenia. All support, sales and technical
operations take place from our office in Maribor. However, m2-server's
servers are physically located in a state-of-the-art Miami Exchange datacenter. We have a local office near the datacenter, where we have our US staff working from.
Since m2-server's servers are located
in Miami, is my business at risk due to a Hurricane?
Our servers are located at Miami Exchange, which is one of the most impressive datacenters in the world.The datacenter is owned an operated by CRG West (a Carlyle Group Company) which also operates other major facilities such as the One Wilshire datacenter in downtown LA. With 3-floors and 48,000 sqft of datacenter space the datacenter is rated as Class-5 hurricane resistant. In case of a power outages, the facility has 2 massive multi-million dollar generators and enough fuel reserves to last several days. The datacenter is 31 feet above sea-level and has never experienced a disruption due to any hurricane or natural disaster.
What uptime can I expect and is there any
service guarantee?
m2-server guarantees 99.9% uptime. Uptime is covered under our Service
Level Guarantee (SLA).
Can I host more than one independent website?
Our ASP.NET Professional Plan allows you to host 5 website. Higher
plans allow more websites. All these websites are managed using one
Hosting Control Panel (CP). CP allows you to create multiple mailboxes
for each of these websites and enable spam and anti-virus feature individually.
CP also allows you to activate various features for each of these websites.
The control panel can have only one user.
What are the different methods I can pay
through?
Customers may pay by Credit Card, PayPal, Check or Wire Transfer.
By Credit Card, we accept Visa, MasterCard, American Express and Discover.
For Check and Wire Transfer payment options, please contact sales@m2-server.com.
How long does it take for my account
to be activated?
For payments made by credit card, accounts are activated instantly.
For all other payment methods, it may take up to 12-48 hours after the payment
is made.
For Hosting my site with m2-server, am
I required to transfer my domain to m2-server?
No, you are not required to transfer your domain to us. You just need to
change the Domain Name Servers (DNS) setting with your current
domain registrar. m2-server DNS information is emailed to you when you
add a domain during sign-up.
Can I test my website before changing
name servers to m2-server?
Yes, for each domain you add to the control panel, you'll be given an
Instant Access domain alias through which you may test your website before
its actually resolving.
What is Summary Disk Space?
Summary Disk Space is the total amount of space you can use across our
servers. It is inclusive of web space (for your website files), mail
space and database space. This space is based on average usage and not
allocation. Every 24 hours, our system calculates how much total data
you are storing on our servers (web + e-mail + database). At the end
of a 30 day month, it would have 30 readings. The average of these 30
readings would be taken and that would be your actual Summary Disk Space
usage for that month.
How much Mail Box and SQL Quota do I get
in each Hosting Plan?
You can use as much SQL space and e-mail space as you want under your
total Summary Disk Space. This means if you want to use 100MB for a
SQL Server 2000 database, you can, as long as you use only 100MB for
web space and e-mail A major concern from our customers has been how
much e-mail space they will use if they are heavy e-mail user. The response
in most cases is under 1MB. This is because the system is based on the
average utilization of your mail box on our servers. So if you download
your e-mail frequently, your e-mail usage will be next to zero.
Can I get additional FTP accounts with my
hosting package?
Yes. You must request us to do that manually by emailing
our Support Team. Such requests will be done for free.
If my database or websites files get corrupt,
can you restore it from a backup?
Yes, we will do so for free.
After
I sign-up, can I change my billing period and is there any discount?
From your Hosting Control Panel you can select your billing period
among 1-month, 3-month, 6-month or 1-year any time. You can pay balance
amount from Billing Profile in Billing section of your Hosting Control
Panel. Also you can view online invoices in Billing section for details
of credits and debits made to your account. Unforunately, we do not
offer discounts for paying in advance but that does save you from paying
repeatedly.
How can I buy more add-ons once I've signed
up for my account?
You can buy any sort of add-on, whether it is a resource or a feature
from within your Control Panel. If you want more disk space, you can
click "Change" in front of the disk space indicator and increase your
amount to the desired level. Similarly you can buy IPs, etc.
If my bussiness expands
can I upgrade automatically to a higher Hosting Plan?
From within your Hosting Control Panel, you can easily change your Hosting
Plan. There is no fee and you can change any time. When you change,
system credits payment you made for a billing period beyond change date.
It then charges your account for new plan fee starting from the new date.
Can I customize the available Chat/Guestbook/Forum
scripts?
Yes, you can.
What is HSphere?
HSphere is Control Panel software developed by Positive Software, Inc.
(PSOFT.NET). We use their software to efficiently manage our servers
and give our customers absolute control over their hosting.
How can I send/receive my emails?
You can send/receive your emails from desktop applications like Outlook Express. You can also access your mail using any of our available WebMail clients (Horde, SqWebMail, SquirrelMail) by visiting a url similar to http://mail.m2-server.com/ but with your domain name.
If my database or websites files get corrupt, can you restore it from a backup?
Yes, we can do so for free. While we maintain backups of all our servers, we do encourage customers to take their own. m2-server cannot be held responsible for any data-loss (please read our Terms of Service for more).
How do I cancel my Account?
Simply fill in this form.
To send us a support ticket for ASP.NET Web Hosting, please visit
m2-server ASP.NET Web Hosting Helpdesk Support
m2 products Knowledge Base
Inquiry, Pre-Sales Support: info@m2-server.com
ASP.NET Web Hosting support: hostingsupport@m2-server.com
m2 products support: m2products@m2-server.com
Billing Support: billing@m2-server.com
(Please always mention your user name when contacting us by e-mail)
